The digital quality management system (QMS)

for agile, consistent and customer-centric organizations.


Learn more Request a demo

DIGITAL

Inflexible structures and organization or quality manuals are the past. leanquo is the future. It is time to give quality management a digital face. Clear, no-frills user interface, accessible from everywhere.

CUSTOMIZABLE

leanquo is agile. It can easily be customized to every organization, so all of your employees and colleagues will be able to immediately orient themselves within their organizational structures and processes.

COMPLIANT

leanquo was built specifically for quality management standards like ISO 9001:2015. In collaboration with more than 50 QM-consultants, leanquo boils down years of expertise in one digital solution.

QUALITY MANAGEMENT SYSTEM (QMS)

WHY?

The reason why organizations introduce a QMS is sustainable customer satisfaction: the key to sustainable growth and therefore success. Customer satisfaction emerges if a customer receives the best possible quality of customer experience in every interaction with the company, its employees, products and services. To make every employee in an organization aware of how this works best and how the best customer satisfaction can be achieved, companies document so-called "best practices" (how it works) and "lessons learned" (how it didn't work) in a QMS with the goal of company-wide consistency, so all employees are on the same page. QMS play a major role for future success, as they enable employees to orient themselves in times of change and to constantly keep an overview of what is going on in the organization.

HOW?

Until now, the way how organizations document these "best practices" and "lessons learned" is as follows:

  • With manuals (in quality management or organizational management) and the related organization charts, process descriptions, work procedures, templates, checklists, and instructions
    These are then often sent around in different versions via e-mail or stored in SharePoint or shared folders where they are mixed with other documents.

  • With classical software solutions (QM, ECM, CAQ, etc.)
    These “solutions” offer a multitude of features which handle everything that is imaginable - from document approval processes to process flow modeling. But due to their complexity and cumbersome appearance, they inflate the processes and miss the goal of simple guidance.

  • Non-digital: notice boards
    This works only until something changes. How are employees informed? How often do they interact with the overview, if it is not positioned in the center of the organization and linked to daily business but hung up on a wall?

Especially when transition, change or transformation comes into play, leanquo is the solution that takes employees’ fear of change away. Mapping organizational structures and linking it with the most relevant information: leanquo visualizes the entire QMS in a sleek web-application, in which the organization’s structure is depicted individually and all the best practices such as process descriptions, work procedures, templates, checklists, and instructions can be uploaded. Entry point for the navigation is a clear and individually customizable process map. Every employee is able to intuitively orient herself and interactively click through the map until she ends up at the best practices and people in charge of each process. The responsible e.g. from organizational development or quality management can upload this information in each process and employees are notified as soon as something changes. leanquo therefore brings quality management to the digital age.

WHAT?

leanquo is the digital quality management system that prepares organizations for the digital future: for sustainable employee and customer satisfaction, stability and growth through company-wide consistency. .

References

Team

Person

David Hahn

CEO

David is responsible for team, resources and mission. He studied at TUM and at the Columbia Business School, while expanding his track record by add-on programs from M.I.T., ESADE and CDTM. Combining top education with insights from BMW, Audi, Vodafone & McKinsey, he is passionate about digital operations excellence and the future of organizations.

Person

Julia Exler

Business Development

Julia accesses two years of work experience at a QM consulting agency. She realized early-on that digital transformation is more than needed in this domain, at the heart of organizations. She is a trained ISO 9001 internal auditor. Besides her studies in Media Management at FHWS she also learned “Global Sales Strategies” at the ESADE Business School.

Person

Wilhelm Bacher

Customer Success

Will is responsible, together with Julia, for “Customer Success”. His goal is to create and maintain sustainably successful customer relationships. In 2013, he managed to deep-dive into the lean principles on-site in Japan at Toyota. His experience directly impacts the way leanquo is designed today. He also graduated from TUM and extended at M.I.T. & ESADE.

Person

Robert Urban

Technology

Rob is responsible for User Experience (UX) Design. He studied information systems at TUM and KTH Royal Institute of Technology Stockholm. Due to his experience at Fraunhofer, BMW & Bosch, he knows what companies are struggling with and therefore builds leanquo as a digital solution with intuitive, lean UX Design.

Person

Felix Lachenmaier

Technology

Felix is a passionate developer. He has extensive experience in building scalable web applications, at the Chair of Business Information Systems as well as in the industry as a freelancer while graduating in Physics from TUM. Currently, he finishes his M.Sc. (hons) in the Elite-program Computational Science and Engineering at TUM.